Table of Contents
1 Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information from third-party sources.
Information you provide:
- Name and email address submitted through our contact form or chatbot
- Phone number or other contact details you voluntarily share
- Messages, project requirements, or inquiries you send us
- Any other information you choose to provide
Information collected automatically:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and browser settings
- Aggregated usage statistics (non-personally identifiable)
2 How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To schedule consultations and follow up on project requests
- To send transactional communications (e.g., project updates, invoices)
- To improve our website, services, and user experience
- To analyse website traffic and usage patterns
- To comply with legal obligations and enforce our agreements
- To protect the security and integrity of our website
3 Sharing of Your Information
We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website (e.g., form submission services, email providers). These parties are contractually obligated to protect your data.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
- Protection of Rights: To protect the rights, property, or safety of WaterMelon Team, our clients, or others.
4 Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our site.
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5 Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
- Contact form submissions: retained for up to 2 years
- Project-related communications: retained for the duration of the project plus 3 years
- Analytics data: aggregated and anonymised after 12 months
Upon request, we will delete your personal data in accordance with applicable law.
6 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Objection: Object to the processing of your data for specific purposes.
- Portability: Request your data in a structured, machine-readable format.
- Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at the details provided in Section 11.
7 Data Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- HTTPS encryption for all data transmitted to and from our website
- Secure storage and access controls for personal data
- Regular security reviews and updates
- Limited employee access on a need-to-know basis
8 Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9 Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@watermelon.team
Website: watermelon.team